We believe in full transparency. These policies exist to protect both our patients and our team, and to ensure fair access to appointments for everyone we serve.
Cancellation Policy
- We ask for 24 hours advance notice for appointment cancellations or rescheduling.
- You can cancel by phone at 832-779-5522 during office hours (Tue, Wed, Fri 9am–6pm).
- Repeated no-shows (3 or more) may result in a requirement for prepayment to reserve future appointments.
- We understand that emergencies happen — please call us as soon as you know you cannot make it and we will do our best to accommodate you.
Late Arrival Policy
- Please arrive 10–15 minutes early for your first appointment to complete paperwork.
- Patients arriving more than 15 minutes late may need to be rescheduled to avoid disrupting other patients' appointments.
- If you are running late, please call 832-779-5522 so we can advise on whether we can still accommodate you.
Payment Policy
- Insurance: We accept Medicaid, Medicare Advantage, CHIP, and most PPO insurance plans. We bill insurance directly. You are responsible for your co-pay, deductible, and any non-covered services.
- Co-pays and balances are due at the time of service.
- Financing: We offer CareCredit (6–24 months) and Sunbit (6–72 months, 87% approval (per Sunbit.com, March 2026)) for balances not covered by insurance.
- Coverage disclaimer: Final benefit amounts are determined by your insurer. We provide good-faith estimates but cannot guarantee coverage. We verify benefits before your appointment at no charge.
New Patient Policy
- Please bring your insurance card, a photo ID, and any current medication list to your first visit.
- For children under 18, a parent or legal guardian must be present at the first appointment.
- Complete dental records from your previous dentist, if available, help Dr. Maddipati provide the most informed care.
Warranty on Dental Work
- If a filling placed by our clinic fails within 12 months due to a clinical defect (not patient behavior), we will repair or replace it at no charge.
- Crowns and bridges carry a 12-month warranty against laboratory defects when proper home care is maintained.
- Warranty does not apply to damage caused by injury, grinding (bruxism), or failure to follow post-care instructions.
After-Hours Emergencies
Mi Smile Family Dental is open Tuesday, Wednesday, and Friday 9am–6pm, and Saturday by appointment. For dental emergencies outside these hours:
- Call 832-779-5522 — our voicemail provides emergency guidance.
- For severe swelling, uncontrolled bleeding, or signs of infection — go to your nearest emergency room immediately.
- Call us first thing when we reopen for follow-up care.
Questions?
Call us at 832-779-5522 or visit us at 11834 Airline Drive, Houston TX 77037. Our bilingual team (English/Spanish) is happy to explain any policy in detail.